Energy Fix Group, LLC (“we,” or “us”) operates the Top Choice Energy website (“the Service”), and this Privacy Policy outlines our practices regarding the information we collect from users when they visit or use our Service. By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

The information we collect from you depends on your interactions with different sections of the Service. We collect two types of information:

(a) Personally Identifiable Information (PII): PII includes data that identifies individuals, such as name, Social Security number, email address, and more. You provide this information voluntarily when registering or using the Service. We may also receive PII from third-parties at your request or when Retail Electric Providers (REPs) contact us for information verification. Examples of PII we collect include your contact details, financial institution information, energy usage history, and more.

(b) General Information: General Information is anonymous data that does not identify you individually. We collect this data using tools like cookies and web beacons, and it includes IP addresses, device identifiers, browser type, and browsing behavior on the Service. We use this data to improve the Service and tailor advertisements based on user preferences.

How We Use PII

We use your PII to provide you with the Service and offers from third-party REPs. Additionally, we may use it to facilitate energy service applications, conduct market research, contact you regarding your account, and comply with legal requirements. We may anonymize certain PII for internal purposes and use it similarly to General Information.

How We Share Information

We share information with REPs, affiliates, third-party service providers, and partners. Your financial institution payment information is only shared with your selected REP. We may also disclose PII to law enforcement, courts, or regulators, exercise our legal rights, or in the course of a business transaction.

How We Protect Information

We take security seriously and use reasonable measures to protect your PII. However, no system is 100% secure, and we cannot guarantee complete security. We may notify you in the event of a security breach.

How Long We Keep Information

We retain information for as long as necessary to fulfill business purposes or comply with legal requests.

Your Rights and Control

You have the right to configure your browser to opt-out of cookies and withdraw consent or object to the processing of your PII. You can unsubscribe from commercial emails, edit or delete some PII, and exercise these rights by contacting us.

Third-Party Links and Tracking Technology

The Service may include links to third-party websites, and we are not responsible for their privacy policies. We and some service providers use technology to track online activities on the Service and other sites. We currently do not respond to Do-Not-Track requests.

Children Under 13

Our Service is not intended for users under 13 years old, and we do not knowingly collect information from them.

For California Residents

California Residents may request information about PII disclosure to third-parties for direct marketing purposes. Please contact us for further details.

Changes to this Privacy Policy

We may change this Privacy Policy and will inform you via email or notice on our website. Continued use of the Service indicates acceptance of the amended Privacy Policy.

How to Contact Us

For any questions about this policy, contact us via email or mail.

2722 W Kingsley Rd ste 114, Garland. TX, 75041